Moneta | Costumer Care-MONETA FINANCIAL SERVICES Belgrade

How to protect yourself from fraud

ALWAYS

Know who you’re dealing with, especially if it’s about an unsolicited prize or gift offer. Don’t trust a message like; “Congratulations, you just won € 1,000 in a foreign lottery”
Research an offer to be sure it’s real. If it sounds too good to be true, it probably is a fraud.
Remember that wiring Money is like sending cash. When you send it, it’s gone – you can’t get it back.

NEVER

Wire Money to someone you don’t know. Never.
Deposit a check from someone who tells you to send some of the Money back to them
Wire money to a relative in crisis without checking out the story first. Ask questions to verify the person’s identity
Send money to receive money.


Report fraud

If you are a victim of wire transfer fraud, report the incident immediately to your local police.
If you used MoneyGram to wire money as a result of a scam, please call (011) 288-0-222


Complaints

For any complaint you may have please contact us:
Email: complaints@monetars.rs

Tel from Serbia:  (011) 288 0 222.
Tel outside of Serbia: +381 11 288 0 222.